Delivery

Delivery

How long will take my purchase to arrive?

The delivery will arrive between 2 and 3 working days since the purchase is made.

Where will I receive my purchase?

You will receive it in the address that you have provided us, in Spain or in France, except for post office boxes.
You could monitor your orders in “My account”.

Currently, we could only send Spain that means the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla and we also send France.

My order does not arrive. What can I do?

To check your order status, go to “My account”. You will find a section “my orders”, where you could check the status of each of your orders. If you have any questions, contact to the Cooperative calling to (+34) 957 77 05 29 or writing to webolipe@olipe.com

Will I know in advance when will my order arrive?

Our transport supplier will send you a text message (SMS) to your mobile phone informing you 1 or 2 days in advance when they will deliver your order.

What happen if I am not at home when the order arrives?

Our transport supplier will send you a text message (sms) to your mobile phone informing you 1 or 2 days in advance when they will deliver your order. If you know that you will not be available to receive it, we ask you to contact them, the number of the transport supplier appears in the text message that you have received.

If you have not called them and if they deliver your order and you are not available, they will leave a note saying that they have passed for the delivery but nobody was there. In addition, they will try to contact you to arrange another appointment.

If the transport supplier has tried twice to deliver the order and you were not at home, you must contact with the transport agency to know what you have to do.

Certifications

Certification Service CAAE. It is the Certification body for the organic agriculture and livestock
Territorial Quality Los Pedroches
Food Safety Management System  JAS – Certification of Organic Production for the Japanese market
Quality Management System – ISO 9001  Quality Certificate
Verification of Carbon Footprint